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Should you be looking for the very best in help desk tracking software, look no further than Revelation Help Desk which is a complete help desk solution that affords IT technicians and end-users complete freedom, flexibility and structure. Through the innovative tracking feature, IT technicians will receive the assurance that end users will be receiving the help needed, and with the help desk tracking software they can accurately track and monitor each call that is made to the IT help desk. The tracking feature of the software will give help desk coordinators the chance to stay on top of the status of each help desk call, and to this end, end users and overall customer satisfaction will be significantly enhanced. In light of the fact that the help desk tracking software gives users the option of customizing software by disabling features or enabling certain features of the software, as needed, Revelation Help Desk has become one of the most favored help desk tracking software within the IT industry. When a help desk call has been logged, users are issued with a new ticket and this will be locked into the help desk tracking software. The unique ticket number will allow calls to be easily identified and they can be tracked by selecting preset buttons featured on the help desk tracking software and as such, the status of the help desk call can be monitored effectively.
A great feature of the help desk tracking software is that calls may be logged directly via MS Outlook and it will allow support staff to instantly convert a received email to a new ticket and this will give IT staff the ability to track all logged calls. Since the entire logged called are traceable, IT managers can generate reports on the status as well as the turnaround times of calls and Revelation Help Desk caters to the downloading of detailed reports simply. The help desk tracking software is 100% web-based, and this has negated the need to install a footprint, should we be allowed to host the software on your behalf and in addition, Revelation requires no other software to run, as it has been crated to offer a plug and play capability and the advanced help desk tracking features of the software will provide IT support staff and technicians with the ability to monitor and track the status of all logged calls.
The moment a call has been completed, Revelation Help Desk will create integrated feedback surveys and this affords end users with the opportunity to rate the service that has been rendered, by way of time and professionalism. The innovative feature of the help desk tracking software is a gauge to measure the service that is being rendered to end users. To find out more about the features which are available on the help desk tracking software, and to see the several other features that form part of the software, visit the website, www.revelationhelpdesk.com, and view the top ten benefits of Revelation Help Desk, including powerful reporting, automation, ease of use and phrase control. |
