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Revelation Help Desk offers software for help desk use which provides the optimal combination of ease of use, efficiency, power performance reports and integrated customer service tools. The software for help desk use is a product of YellowFish Software which designs and distributes technologically mission critical business process software, which is noted as one of the most efficient and cost-effective applications available on the market. Revelation Help Desk has intuitive features that will save time across every aspect of the support process.
Revelation Help Desk is a 100% web-based software for help desk solutions and clients can select from four module packs: Management Plus, Business Productivity, Process Automation and Personalization and Self Service. If clients are having difficulty concerning which of the software for help desk modules most closely matches the needs of their organization they can speak to one of the integration specialists at the Revelation Help Desk facility who will be glad to assist. Revelation Help Desk can be hosted at the client's location or the provider's 24/7 operation center.
The Revelation Help Desk training covers all software for help desk modules and detailed instructions on all aspects of the application, from full administration training to training on how to train end users. All software for help desk training is conducted via the internet unless specific arrangements are made. All travel-related expenses will be invoiced separately.
There are many excellent reasons why clients have chosen the Revelation Help Desk software for help desk product. Revelation Help Desk has ease of use and transparent features, many of which can be disabled when not needed. Once disabled they do not appear in the software for help desk product, keeping the interface clean. A new ticket can be logged into Revelation Help Desk in four steps: Identify end user, Select support project or type, Describe the call and Push "Save Button".
The software for help desk has intelligent interface and can automatically fill in fields and present options based on the primary role of the individual support staff using it.
The software for help desk product of Revelation Help Desk is used by the client's support staff and management to support their end users. Support staff require a license and end users do not. Revelation Help Desk permits unlimited end users at no additional cost. The automations of the software for help desk product ensures that detailed workflow procedures entered into Revelation Help Desk's ticket template system will be followed every time. Call templates will save time logging common issues and scheduled tickets and reports to be logged or run in the future appear on regular intervals. Software for help desk products ship with 30 built in help desk reports and users can create their own reports, create a Favorites list with easy access to the most used reports. The Revelation Help Desk allows reports to be defined and scheduled to run on a regular basis and completed reports to be automatically emailed to designated recipients.
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