| 7/29/2009 |
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| YELLOWFISH ANNOUNCES REVELATION™ HELPDESK 2010 |
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Version 10 - Enhanced Features, New Reporting Module "As these interesting economic times continue everyone is trying to get more done with fewer resources and many clients are turning to Revelation Helpdesk to gain knowledge from their support data" emphasizes YellowFish principal Steven J Unsworth.
"The improvements and new capabilities in '2010' again come from the real-world feedback of our existing client base. In this release we have significantly upgraded the capabilities of our email parser and have released our Report Builder module that has been three years in the making and it's basically an entirely new application in its own right!" Unsworth continues "In the last 12 months, we have added 4 new modules and over 80 features to Revelation across 3 substantial releases"
About YellowFish Software and Revelation helpdesk:
Originally released in 2001, Revelation helpdesk is used by support organizations around the world to track the activities of their professionals, monitor and manage profitability and assure customer satisfaction.
Revelation is a web-based support management solutions that enables users to track the progress of the problem resolutions they provide to their customers. Revelation combines point-and-click interface simplicity with powerful workflow, customization, tracking and analytical capabilities plus some of the most extensive reporting available in a support application.
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