| 6/5/2008 |
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| YELLOWFISH ANNOUNCES REVELATION™ 2009 |
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New Look - New Feel - New Generation Our 8th major release of the Revelation helpdesk platform represents a leap forward in technology so great it puts us at the head of the pack when it comes to the efficient and effective management of your support operation.
Here’s a summary of what you’ll find inside:
New Features:
- Customer Feedback: Create and deliver a feedback form to end users that will tabulate results internally.
- Active Asset Audit: Automated asset discovery within a network and many more asset fields.
- Workflow: Require “approval” before the next step or ‘action’ in a ticket.
- Stop Watch: Built in timer lets you record time spent with simple start and stop buttons.
- Call Escalation: Automatically reassign tickets when SLA due dates are missed.
Updates:
- Email Parser: Create multiple email parser accounts. Now support IMAP & POP3.
- Type/SubType: Each ticket type can now have up to three additional levels of sub-type.
- File Upload Overhaul: Set file limits based on number, size, or extension. Now supports attachments for Users & Assets.
- Email Notifications: Create your own distribution lists for email alerts within a project.
SLA Date/Time: Tickets can now be paused or put on hold and the Service Level due dates will update accordingly.
- Visual Interface: A clean and fresh look and feel.
We are confident you will find the new Revelation helpdesk 2009 to be the most powerful release yet. |
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