| 12/4/2008 |
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| YELLOWFISH ANNOUNCES REVELATION™ 2009 - RELEASE 2 |
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VERSION 9 - New Features / New Modules Now in its ninth major release since introduction in 2001, Revelation Helpdesk is a web-based support management solutions that enables users to track the progress of the problem resolutions they provide to their customers.
Revelation combines point-and-click interface simplicity with powerful workflow, customization, tracking and analytical capabilities plus some of the most extensive reporting available in a support application.
“Especially now with everyone needing to get more done with fewer resources many clients are turning to Revelation Helpdesk to aid their ability to get the right person in the right place at the right time doing the right things for the right customer,” emphasizes Yellowfish principal Howard M. Cohen.
“The improvements and new capabilities in Version 2 come from the real-world working experience and feedback from many of our existing users,” explains Yellowfish CEO Nick Juliusburger. “You can now schedule many key events in advance including reports, workflows and other templates, and also set them up to be recurring. This is key for most of today’s support organizations.”
Among other new features Revelation Helpdesk 2009 Release 2 now makes it easy to save and automate reports, schedule activities in Outlook, and enter weeks of project activity rapidly in a one-screen “time-sheet” view. In addition the email notification and Knowledgebase functions have been significantly improved.
Juliusburger adds, “We’ve been very proud to see Revelation being embraced by very large and very small organizations around the world. Recently we’ve added new school districts, major corporations, and one-man consulting shops. The appeal of our interface and client-communications helps give Revelation this broad market appeal.”
About Yellowfish Software & Revelation Helpdesk:
Originally released in 2001, Revelation Helpdesk is used by support organizations around the world to track the activities of their professionals, monitor and manage profitability and assure customer satisfaction. |
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