Whether you are an internal or external support group - you need to keep your customers happy. Revelation's integrated CRM tools empower your customers by keeping them in the loop, alerting them to the ongoing status of their issues and getting them involved in the support process. Besides the increased customer satisfaction, you benefit from increased uptime and higher performance ratings.

Do your customers call you for simple status updates, or to report new issues? Do you wish you could focus on your job without having to deal with these constant interruptions? Every minute you spend dealing with simple, repetitive, time consuming tasks, you are reducing your up-time, lowering your efficiency and affecting your overall customer satisfaction.

Revelation's End User Interface can help you improve all of this. When combined with the documentation module, end users can also attach documents to new or existing calls. Through this interface, your end users can read system wide messages posted by your staff, log new calls, view details and status on current calls and browse a self-help system directly through their web browser 24/7.

In the end, your customers will feel empowered; they will be part of the solution - getting the information they need when they want it. You, on the other hand, will have more time to focus on the work at hand.