file upload

How much time is spent trying to translate a problem or issue description?

We have a solution - attach files to Revelation against clients, departments, projects and even individual call actions. Instead of trying to describe a software error message - your end user can simply take a screen shot and upload it with the call.

When combined with the E-mail Monitor module, end-users can attach files to e-mails sent to the helpdesk. Revelation will automatically attach the files to the new call.

When combined with the End User Interface, end-users will have the ability to attach files to new or existing calls through their web-browser.

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report builder

Revelation stores all of your helpdesk and support data. Getting information and gaining knowledge from this data can maximize not only your investment but can enable you to maximize the efficiency of your support operation.

Revelation's Report builder module allows you to create your own reports (separate to our classic out of the box reports) using a drag and drop web based interface. The report builder engine is based on Microsoft's SQL Reporting Services technology. Reports can be view online or exported as either an Excel or PDF files.

Parameters can be set in order to filter items within the report. The filters are based on the fields chosen within a specific report. Reports can also be exported from or imported into Report Builder.

Custom Reports can also be created using Report Builder (self hosted versions only). This option requires a knowledge of SQL programming and should only be used by experienced SQL database professionals. However, if you don't have a SQL professional on staff, YellowFish Software can assist in the creation of a Custom Report for use within Report Builder for an additional fee.

Report builder integrates with the with Schedule Events Module and ships with 15 pre built reports.

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asset manager

Do you track assets as well as people?

Revelation's asset manager lets you easily assign, edit & relocate assets against people and locations. When logging a call - you have direct access to the end users' asset information. With one click you can also see shared hardware assets installed at their location, like printers and servers.

Within the search and reporting areas you are now able to find and filter assets - as well as view complete work history.

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