There are many reasons why we feel you should choose Revelation helpdesk for your support needs – but why listen to us? Here are the top 10 reasons why our customers have chosen Revelation helpdesk as their product of choice.
Ease of use
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Transparent Features: Many Revelation features can be disabled if they are not needed. Once disabled they do not appear in the product keeping the interface clean.
Log a Call: A new ticket can be logged into Revelation helpdesk in four steps: Identify End User, Select Support Project or Type, Describe the Call, Push "Save Button"
Intelligent Interface: Revelation can automatically fill in fields and present options based on the primary role of individual support staff using it.
Flexible Licensing
Revelation is used by your support staff and management to support your end users. Support staff require a license, your end users do not. Additionally Revelation allows for unlimited end users at no addition cost.
Concurrent Licensing: Revelation licenses are based on concurrent logins. 10 Licenses can support 20-30 users. (Per seat licensing is also available at a lower cost).
Can add any number of licenses at any time: Once you have made your initial 3 user purchase you can add additional licenses in any number.
Low Cost: From $24.00 per person per month*.
Full Install: The Revelation license key unlocks additional features so there is nothing more to install if you want to add additional modules.
* denotes a 3 user (per seat) license of Revelation helpdesk core feature set.
Automation
Workflow: Enter detailed workflow procedures into Revelation's ticket template system and ensure proper procedures are followed every time.
Call Templates: Save tremendous amounts of time logging common issues.
Scheduled Events: Schedule tickets & reports to be logged or run in the future on regular intervals.
Powerful Reporting
Built In: Revelation ships with 30 built in help desk reports.
Create Favorites List: Easy access to the most used reports.
On a Scheduled basis: Reports can be defined and scheduled to run on a regular basis. Completed reports can be automatically emailed to desired recipients.
Phrase Control
Revelation can speak your language – Ships with 25+ phrasable terms.
Self Service Portal
Custom Logo: You can brand the Self Service Portal based on the customer or group of end users logged in.
Log Ticket: End Users can log new tickets and check the status of their existing tickets.
Search & knowledgebase: 24/7 access to their closed tickets and the knowledgebase.
Intuitive 'must have' Features
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Ticket Types: With up to four levels of ticket types Revelation can generate very detailed reports on what is going on with your helpdesk.
Groups & Queues: Tickets can be assigned to people or to groups.
Knowledgebase: The knowledgebase will scan the ticket description and suggest articles and specific articles can be exposed to the end user self service interface.
Integrated Feedback Surveys: Each project can have its own satisfaction survey emailed to clients with the closed ticket notification.
100% Web Based
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Zero install footprint (if we host).
Server Based Install (if you host).
No other software needed to run.
Custom Business Rules
Custom Email Alerts: Use the standard email alerts or customize each one based on customer or project.
Auto Assignment Rules: Revelation will automatically assign a ticket to the right person based on pre-defined relationships.
Service Levels: Easily manage and report on service levels.
MS Outlook Integration
Log A Call from Outlook: The Outlook Revelation Bridge is an optional free plug in for Microsoft Outlook that lets you convert an email in your inbox into a new ticket or an action note in Revelation.
Add a Calendar Event: Scheduled events in Revelation generate an ICS compatible notification that can create a calendar event in Outlook, Google Calendar or any other compatible calendar system.
